Shipping Information

Our company ships through the following carriers

  • UPS
  • USPS
  • FedEx

note: Up charge may apply for express orders.

International shipping (if applicable)

We happily support and love our international customers.

We ship all International products through [USPS, UPS, FEDEX, OTHER].

Footprint Gems is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

  • Shipping costs are calculated automatically during checkout.
  • We charge a low, flat shipping rate to be fair to all customers.
  •  We offer free shipping for orders over $250 [NATIONALLY / INTERNATIONALLY] with the discount code [Shipfree]

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 WEEK to be handmade, longer if the product is not pre-made and ready to ship.  Remember to look for the icon that it’s ready to ship.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

  • Gift cards
  • Made to order pieces custom orders.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error or damaged by the wearer.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [[email protected]]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [[email protected]] and send your item to: Footprint Gems 3119 NW 17th Lane, Cape Coral Fl 33993

Return Shipping

To return your product, you should mail your product to: Footprint Gems 3119 NW 17th Lane, Cape Coral FL   33993

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.